Can T-Mobile reverse a payment?
To request a payment refund contact T-Mobile Customer Service. You’ll need to be the account holder or an authorized user and able to verify the account. Payments older than 12 months from the date of request are not eligible for refunds.
Does T-Mobile have hidden charges?
If you have to use customer support to make a payment rather than using the self serve options on the website, T-Mobile will charge you a hidden fee of $8 for every time you use it. This will show up on your bill as the payment support fee.
How long will T-Mobile let you go without paying your bill?
Your account can be less than 30 days past the due date to initiate a payment arrangement but if it’s 31+ days past due, you may be required to pay a portion of your past due balance.
What happens if I pay my T-Mobile bill one day late?
Basically, the service can be interrupted if even a single day past due, so it’s safest not to count on a grace period. To be absolutely safe, if you know your payment will be late, always set up a payment arrangement to avoid interruption (and those reconnect fees!)
How long does it take to get a refund from T-Mobile?
Refunds may take up to 30 days to process. We will refund the purchase price, excluding rebates and special discounts.
What happens if you don’t pay your T-Mobile bill?
If you don’t pay your mobile phone contract, your account will go into arrears. Your mobile provider could cut your phone off so you’re unable to make or receive calls. If you don’t take steps to deal with the debt, your account will default and the contract will be cancelled.
How long can you suspend T-Mobile service?
You can suspend a line twice in a 12-month period. Each suspension can last up to 90 days. How will my bill be affected if I suspend a line? While a line is suspended, you’re still responsible for paying your bill and if applicable, your monthly device payment and device protection charges.
How long can you suspend tmobile service?
Does T Mobile cut your phone off on the due date?
Anytime your account is past due, your service may be partially suspended. If the balance on your account remains unpaid, a full suspension may occur. A $20 account restoration fee will be charged per line plus taxes, due at time of restoration, if your account is partially or fully suspended.
What is T-Mobile late fee?
Late payment. A late fee of the greater of $5 or a variable percentage allowed under state law is applied to an unpaid past due balance not paid by the due date on your invoice. Depending on your state or territory, you may qualify for an automatic late fee grace period.
What is T-Mobile’s return policy?
You have 14 days to return a device purchased at a store. You can go to any T-Mobile store to return a device. A restocking fee may be charged for the return. Bring proof of purchase such as an emailed or printed receipt.