Does Westpac cover fraud?

Westpac’s Fraud Money Back Guarantee Our Westpac Fraud Money Back Guarantee ensures that customers will be reimbursed for any unauthorised transactions provided that the customer has not contributed to the loss and contacted Westpac promptly.

How do I dispute a Westpac credit card transaction?

Option 1: Within your Westpac Internet / Mobile banking, you may lodge a dispute by clicking on the transaction you are wanting to dispute, then selecting the ‘Dispute transaction’ button. Option 2: Contact us on 1300 651 089 (8am – 8pm AEST) and request to lodge a dispute. Option 3: You may attend your nearest Branch.

How do I report unauthorized transactions Westpac?

If an unrecognised transaction is debited from your credit or debit card, please call 1300 364 294 and choose option 1 when prompted. If an unrecognised transaction was made via Online Banking, please call 1300 364 294 and choose option 2 and then option 2 again.

Can you get your money back if you get scammed Westpac?

Do you get your money back if your credit card is stolen?

But the theft of your card or bank information doesn’t mean you’re on the hook for all the losses. On the contrary, in the vast majority of cases, you’re entitled to a refund of almost all fraudulent charges.

How do I claim money back on a credit card purchase?

How start a section 75 claim on your credit card

Write to the credit card company, stating what you bought, where and when you bought it and how much you paid.
Tell them that you’ve tried to contact the company you bought the goods or services from and what the response has been – if any.

Can Westpac reverse a transaction?

A pending transaction can be released or reversed at any time if the merchant submits a request to the Bank. To request for the release or reversal of a pending transaction, the merchant will need to provide us with the following transaction details on their company letterhead.

How do I get my money back from being scammed online Westpac Australia?

Provide you with a case number. We may send you a Transaction Investigation Report with a list of the suspected fraud transactions. When this happens, you need to sign and return the report to us within 14 days of its receipt. We then investigate the charges and refund any monies deemed as fraud.

What is the Westpac fraud money back guarantee?

Our Westpac Fraud Money Back Guarantee ensures that customers will be reimbursed for any unauthorised transactions provided that the customer has not contributed to the loss and contacted Westpac promptly. Refer to your card’s conditions of use for full details, including when a customer will be liable.

What is Westpac doing to protect my personal information?

We’re working 24/7 to safeguard your personal information, to protect you from online fraud. Learn about Westpac Protect, and simple steps you can take to help protect yourself. If you believe your security has been compromised or you notice a transaction you did not make, contact us immediately on 132 032.

What do I do if I am a victim of Westpac fraud?

We encourage you to notify us as soon as possible to initiate the formal disputes process. If you don’t recognise the transaction and believe you are a victim of fraud, you must call the Westpac fraud line on 1300 364 294 (Option 4). In what timeframe will you resolve my dispute?

How do I Lodge a dispute with Westpac?