How do I make a complaint to ATOL?

You can contact ATOL on Facebook, Instagram or Twitter if you have questions about the claims process. This includes how to make a claim, what information you need and what has happened since you submitted your claim. If you are abroad and having difficulties, call us on +44 (0) 333 103 6350, which is available 24/7.

How do I contact ATOL for refund?

If you have any difficulties while abroad, make sure you call us on +44 (0) 333 103 6350. We will explain the situation and discuss your options. If you incur costs due to replacing items for your ATOL protected trip. You will be required to complete a claim form.

How do I contact ATOL by email?

If you have a query about your ATOL claim and have been unable to contact our claims agency, you can email the CAA’s claims team at [email protected].

Where do I send my ATOL claim form?

Emailing at [email protected], always providing your claim reference number (if following up) and your personal information details. Calling at the following number : +44 (0) 333 103 6350.

What is ABTA email address?

If you want more information on how to register a dispute you can send an email to [email protected] but please be aware that you will receive an automated response and that these emails are NOT MONITORED.

How do I claim from ABTA?

Copies of correspondence between you and the company (whether letter or email).
Copies of the replies.
A copy of the ATOL Certificate and/or confirmation invoice.
If you’ve been in contact with the company by phone please provide details of the conversations.

Does ATOL cover package holidays?

ATOL is a UK financial protection scheme and protection applies to most air package holidays sold by UK travel businesses. The law says your holiday must be protected if you book a holiday with a single travel firm that includes: flights and accommodation (including a cruise), or. flights and car hire, or.

Is ATOL and ABTA the same?

What is the difference between ABTA and ATOL? ATOL (Air Travel Organiser’s Licensing) sits alongside ABTA but is specifically designed to cover people who fly. Whereas ABTA covers rail, road, or sea travel holidays. Many ABTA tour operators also provide bonds to the Civil Aviation Authority under the ATOL scheme.

How do I write a complaint to ABTA?

Letter structure Be friendly – be considerate and point out the positives and negatives. The reader will respond positively and will be willing to help. Be concise, keep it short but to the point and whatever you do don’t ramble or labour the point – letters and emails written in this format can be understood quickly.

How do I lodge a complaint to ABTA?

Do I complain to ABTA or ATOL?

If there is no reference to an ATOL holder or airline but the agent is in a trade association such as ABTA, the TTA or the Global Travel Group you should contact them for advice. If not you should contact online or by phone on 08454 040506.