How do you put Music-on-hold on Avaya?

How do you put Music-on-hold on Avaya?

Setting music-on-hold system parameters

1. Enter change system-parameters features.
2. In the Music/Tone On Hold field, type music .
3. In the Type field, enter the type of music source you want to use for MOH: an extension (ext), an audio group (group), or a port on a circuit pack (port).

How do I change the Music-on-hold?

To upload your own On Hold Music, go to Settings and select the Hold Music tab. Click Change Music and then Upload New Music to add your own on hold music or use one of the Grasshopper provided options. If you do upload your own, you’ll be prompted to name your file and then proceed to upload the file.

How do I add a station on Avaya?

To access the Station screen for the new telephone, do one of the following:

1. Type add station nnnn where nnnn is the extension for the new telephone.
2. Type add station next to automatically use the next available extension number.

How do you silence hold music?

Customized Marketing Messages / Music On Hold (MOH) Silence….To toggle hold music silence on / off:

1. Select a line.
2. Dial *41.
3. Listen for the confirmation of your setting.
4. Hang up.

What is the point of hold music?

The general purpose of hold music is to keep people aware that they are on hold, and not have them want to hang up. Music fills the silence in a way that nothing else can. Generally, music serves to keep people calm and somewhat entertained while they are waiting for service representatives to return to the lines.

What is Avaya station?

Administers individual telephone sets or virtual telephones. Some of the fields are used for specific telephone types, while others are used for all telephone types.

Why is hold music so annoying?

There are a few reasons contributing to universally terrible hold music. Phone audio is designed to handle voices and only voices. Industry-standard compression and EQ, coupled with lossy codecs to reduce file size, means audio quality is reduced and this leads to bad-sounding music.

How do you deal with being on hold?

Here are 6 things you can do to make it through those long, lonely, wait times:

1. Tweet About It.
2. Troubleshoot Your Problem.
3. Request a Call-Back.
4. Play a Game.
5. Reorganize Your Furniture.
6. Meal Prep.

Why is hold music awful?

Why is hold music so repetitive?

Have you ever wondered why you hear music or informational messages while you’re on hold? The reason is to give callers something to listen to while they’re waiting, right? Well, yes, but music and messages on hold were deliberately designed, based on the psychological reactions of people when they are placed on hold.

How do I upload audio files to Avaya Aura?

For uploading audio files, it’s possible to use VAL Manager software insted of FTP, for details see FAQ104071 . At the end, there are several appendices if you want to go deeper with Avaya Aura knowledge . standarc strings to be typed in bold, all customizable generic names in bold italic;

What are the different companding modes in Avaya Aura?

Avaya Aura works with 3 different Companding Modes ( called ‘ codecs ‘): CCITT G.729 compresses digital voice in packets of 10 milliseconds duration. It is mostly used in VoIP applications where bandwidth must be conserved because of its low bandwidth requirements (ex. call conferences ) .

How to upload files from Avaya to toolsa server?

Via FTP, you are on /agss/users/ your_Avaya_global_username on ToolSA server, create a new directory ANN and move into it your .wav file/ all .wav files press ENTER. Now type and press ENTER.